How to Assist Your Family With Their New Technology (Remotely)

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Photo: manaemedia (Shutterstock) – If your loved one is having a problem with their computer, there are a few things you may do to help. A new year brings new technology, which entails a lot of “tech support” hassles for everyone! For those of you who live far away from your loved ones, it might be difficult to assist them with their gadgets and equipment; it’s one thing to help them in person but another to help them remotely. Here are a few pointers to assist you and the people you’re attempting to help have an easier time.

With a video call, show them how it’s done

As a general rule, do not depend on frequent phone calls to assist your friends and relatives with a computer problem. It may be normal for someone to contact you with a query regarding their equipment, but having just their voice to go on may rapidly develop into an issue of its own.

That is not to say that a phone conversation cannot be used to resolve many technical issues. If you can see what’s going on, it will be lot easier for you to figure out what’s going on. Of course, you may inquire of your father: “Is there a connector on the back that reads HDMI 1? I don’t sure where it should go, but it seems like it should be near the other ports. It’s also possible to show him which ports are connected to the TV by pointing his phone towards the back of the screen.

Using a video conference is the best way to answer any questions your family may have about their new smart TV, speaker system, wristwatch, or other connected device. In many cases, a FaceTime or other smartphone video chat will be the quickest and easiest method to see what your friend is looking at.

Invite them to screen share

Tech support may benefit greatly from the use of video calls. It is possible, however, that this procedure will not be effective if the problem is with one of the three devices mentioned above (smartphones, tablets, or PCs). Simply share your computer screen with your buddy instead of requiring them to aim their smartphone at yours (or yours at theirs).

Even while it used to be a little more difficult to share a screen with another person, video conferencing applications have made it so that almost every current gadget can now do so. In this way, you may see what your buddy sees on their laptop through your phone, your tablet, or both. Depending on the device you’re using, you’ll also have a variety of alternatives at your disposal.

FaceTime’s new SharePlay feature may be the best option for Apple customers. If you’re on iOS 15, iPadOS 15, or macOS Monterey, the new feature lets you share your screen with other FaceTime participants. If a buddy is experiencing technical difficulties with an iPhone, iPad, or Mac, they may ring you up and share their screen with you so that you can assist them. Our complete instructions to using this feature may be found right here.

Other screen-sharing options are available, regardless of your friend’s operating system. All you have to do is make sure they download and set up the app in question (the same on your end) and then begin the screen sharing in popular applications like Zoom, Teams, and Skype.

Click on “Share Screen,” then on “Desktop,” and finally “Done” in the Zoom video call box. Click “Desktop,” “Share,” or “Start Sharing” in Teams or Skype to activate a function similar to this. It’s considerably simpler to offer instructions from this vantage point.

Remote access is made possible via the use of an app

Often, the quickest and most effective solution is one that you can carry out on your own. Teach a man to fish, perhaps, but if the tech support call turns into an argument, no one is going to learn how to fish.

In the beginning, having remote access to your friend’s device might be a huge time-saver for you. As a matter of course, this necessitates establishing remote access. One of the following techniques must be used in order to set up and install the application, while your loved one or acquaintance must follow your instructions. Wishing you the best of luck!

Aside from Mac and PC, remote access is generally only accessible on these two systems. “Remote access” options for iPhones and Android devices are mostly glorified screen-sharing applications, not real remote access solutions at all. Though accessible on mobile, the software we’re going to suggest only allows for direct usage on such devices through screen mirroring.

TeamViewer is the most common technique for gaining remote access to a Mac or PC, although there are many more. If your buddy gives you their unique ID and password, TeamViewer will allow you to access their full computer from any computer, smartphone, or tablet in only a matter of seconds.

Because this program is so hard to explain over the phone, you should absolutely use a screen-sharing session to help your buddy set it up on their computer.

Use TeamViewer to access a PC from a distance

Go to and pick the “Download for free” option. For mobile devices, you may use TeamViewer Remote Control for iOS or Android. Install it like any other application and see whether it works. Simply choose “Default Installation,” “Accept – next,” and then enable TeamViewer to make modifications to your device throughout the installation process on Windows.

If they’re using a Mac, they’ll be able to activate three distinct security options. As a bonus, TeamViewer pops up a list of the options you need to activate; Screen Recording, Accessibility, and Full Disk Access are all listed. To access the three choices, go to System Preferences > Security and Privacy. Use TeamViewer when you’ve finished configuring it. If you don’t see the option, click the (+) and then choose TeamViewer from your programs.

Screenshot: Jake Peterson

The TeamViewer program that your buddy is using now has a unique ID and password. When asked, enter the password associated with that ID in the “Control Remote Computer” area of your TeamViewer software. You’ll be able to view your friend’s computer screen in a window on your own device after you’ve done that. Even though you may tinker with a slew of options, you now have full command over their machine.

Make careful to close the TeamViewer window after you’re done with the session. You also want to make sure that no one has access to both your friend’s TeamViewer app ID and password. There are many benefits to remote access, but it may also pose serious risks when used by the wrong people. You don’t want your pleasant remote session to turn into a cybersecurity disaster.