How to Troubleshoot Connectivity Problems on Your Pixel 6

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Photo: CRYSTAL RICKETSON (Shutterstock) – Try these remedies if your Pixel 6 or Pixel 6 Pro is having problems connecting to your network. With the Pixel 6 and the 6 Pro, there’s a lot to like, but there are also some major drawbacks. For the Pixel 6’s sluggish fingerprint sensor, we spoke about how to repair it last time we discussed the devices. With the release of Google’s latest Pixel phones, several consumers have complained that their phones won’t connect to cellular networks.

Many Reddit users have complained about signal issues, with some claiming their phones may lose connection and re-establish itself within minutes, while others had to go through troubleshooting methods to get their phones working again. According to 9to5Google, some people notice a “No SIM” message on their Pixel, while others have the SIM attached but are unable to utilize the connection at all. There are certainly a lot of Pixel customers who are frustrated, as seen by the more than 100 responses on this help page for Pixel Phones.

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It’s possible that getting a new phone won’t help

Some people have been able to get their hands on a fresh Pixel 6 or 6 Pro. In order to find out whether your model is eligible for replacement, you may want to get in touch with Google. If the problem is found to be limited to a few problematic units, then a replacement may be necessary. However, this may not be the case for a number of reasons. No need for a replacement: Even the original poster of this Pixel Phone Help page indicates their problem was resolved without one (more on that later).

According to Android Police, the modem Google chose for the Pixel 6 and 6 Pro may have a larger problem. In comparison to Samsung’s Galaxy S21, the Exynos 5123b modem utilized in the Pixel 6 series has already been found to be less competent and dependable than Samsung’s Qualcomm X60 modem.

Android 12 may possibly be a factor in this problem

However, it’s possible that the modem in the Pixel 6 isn’t entirely to fault. Despite the fact that Pixel 6 users are generating most of the attention, other Pixel users are also reporting connection troubles. Android 12 is the only common denominator here, as the Pixel 4, 4a, and other smartphones don’t use the same modem as the Pixel 6 series.

It’d be great news if the problem isn’t caused by Android 12. Google may offer a software update or perhaps a server-side patch if it discovers the problem. Even if the Exynos modem turns out to be a dud, this would be a far more straightforward answer to your problem.

A new Pixel won’t solve your problem if one of these two scenarios is the root of the problem. You’d be better off taking a more gradual approach for the time being.

How to solve Pixel 6 and Pixel 6 Pro signal loss

To learn more about the current state of affairs, we’ll have to wait for Google to answer publicly (many of these accusations just began a few days ago). A workaround was devised by users till then.

Updating transporter services

Those of you who saw the initial Pixel Phone Help support post from the original poster will recognize him. They say that a new version of Carrier Services has resolved their problem. To discover whether there are any pending updates for Carrier Services on the Play Store, go to your updates. Possibly, an update might solve the problem.

Your gadget should now be up and running again

Rebooting the device has worked for several Pixel owners who were experiencing connection issues. It’s not a guarantee, but if it works, you’ll be back in business in no time.

“Adaptive Connectivity” should be disabled

Adopting 5G to 4G automatically when you don’t need it is a Google function called Adaptive Connectivity that tries to save battery life. This feature, however, seems to be contributing to the Pixel 6’s connection problems. As long as you’re willing to sacrifice a few percentage points of battery life, it’s worth it to have a solid cell connection.

Replace your current mobile phone’s SIM card

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A carrier-issued new SIM card worked for some customers. Another method, if none of the above work, is to return your Pixel to the service provider and request a whole new SIM card for it.