How to Stop Hate Raids and Harassment Using Twitch’s New Security Features

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Photo: Ink Drop (Shutterstock) – Creators may now do more to defend their channels from hate raids, brigades, and other nastiness. Twitch announced a new set of tools this week geared at avoiding “hate raiding” and other harassment, which will come as a comfort to any broadcaster who has ever been harassed on the platform. The long-awaited improvements offer Twitch producers and moderators more control over the conversation by enabling them to remove members based on their phone number and email verifications.

Twitch is also attempting to prevent people from circumventing its bans. While users will be able to authenticate up to five accounts with the same phone number, if one account is banned site-wide, all other accounts associated with that phone number will be banned as well, making ban-dodging more difficult. The same rule applies to channel-wide bans: streamers and their mods have the ability to ban all accounts associated with a phone number or email address at once.

Twitch’s new security features: how to utilize them

These technologies give authors and moderators a wide range of verification-based alternatives for controlling chat access. Here’s how to do it.

To use the new tools, turn them on: The new features are turned off by default. Here’s how to turn it on.

  • The new features may be found in Dashboard > Settings > Moderation for creators.
  • Mods can find them by going to Chat > “Manage Moderation Settings.”

Select your constraints: You may now select the levels of access to your chatters using the new features. For the following reasons, phone and email verification may be required:

  • Each and every account.
  • Chatters who are new to the scene.
  • Chatters with accounts that are less than one hour, one day, two days, three days, one week, two weeks, one month, three months, or six months old.
  • Chatters who stayed for less than 10 minutes, 30 minutes, one hour, six hours, one day, three days, one week, one month, or three months.

Set exemptions: You may also exempt certain types of accounts from the new features. You have the option of becoming exempt:

  • VIPs.
  • Subscribers.
  • Moderators.

Examine the remainder of your security options: These aren’t the only anti-harassment measures available to Twitch producers, so make sure you’re following Twitch’s guidelines on dealing with targeted assaults and harassment to ensure you’re doing everything you can to keep bad actors out of your conversation.

What consumers should know about Twitch’s new security features

It’s possible that you’ve been shut out of your favorite streamer’s chat because they’ve begun employing these new security features. Here’s what you can do about it.

Verify your accounts: If you don’t have a phone number associated with your account, you’ll be prompted to connect your phone when you try to use a chat that requires it. You’ll only have to authenticate once, and it’ll apply to the entire site.

Get accustomed to lurking: You can’t authenticate your Twitch account with a landline or VOIP, so if you don’t have a cell phone, you’ll be left out of chats that utilize the new features (unless you’re on the list of exempt users provided by the developers). Streams, however, will continue to be available.