Sales of Oculus Quest 2 stopped because of skin irritation

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Photo: Sam Rutherford/Gizmodo – Approximately four million units are retracted and users can request a free silicone coat to replace the foam coating.

As of December, Facebook acknowledged that there was some irritation to skin caused by the foam coil in its headsets in small numbers of Oculus Quest 2 users. Tomorrow, the company is announcing a temporary stop to Quest 2 sales, and a joint volunteer remembrance of the removable portion has been issued with the American Commission of Consumer Product Safety (CPSC) and Health Canada. The good news is that all Quest 2 owners can ask for a replacement of the silicone mask.

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“As more people entered the VR with Quest2, we began to receive reports that there was some skin irritation to a very small percentage of Quest 2 customers after the removable foam facial interface which is supplied with Quest 2, which is also sold as a separate package including in the fit,” Andrew Bosworth from Facebook Reality Labs wrote on an Oculus blog. “While the rate of reporting is small and the majority of cases reported are minor, we commit ourselves to ensuring that our products are safe and comfortable for all users.”

Approximately 4 million units were recalled under the CPSC and approximately 5.716 reports of skin irritation were submitted to the regulatory authority, of which 45 required medical care. A chart with all the headsets, SKUs and serial numbers affected is available on the website of the Agency. Users can sign in to their Oculus account, enter the “My Devices” menu and select the “Silicone Facial Interface Cover Requests” button in order to apply for a free silicone cover. All you need to do from there is enter your shipping details. Business owners with a wide range of Quest 2 headsets are invited to reach the company support in Facebook.

Facebook also said that it works with global regulators out of abundance of caution to stop global Quest 2 sales until new silicone coverage can be included with each package. The good news is that you don’t have to wait very much for the Quest 2 to be purchased. Sales should resume from 24 August onwards. Oculus increases the minimum storage to 128GB as an additional bonus without increasing the $299 price tag.

In April Oculus published an update stating that it had conducted a thorough study and consulted dermatologists and toxicologists. The Commission concluded that there was no contamination or foreign substances resulting from the irritation in its production process and emphasized that “a very low percentage of users of Quest 2” affected customers.

However, it is not like the pressurizing indications that people get after a long VE session, irritation is a common risk every time something gets into contact with your skin. Facebook initially described it as redness, bumps, or swelling. (In this UploadVR blog you can view a picture of the customer affected.) The firm also compared it to cosmetics, skin care and other types of headgear, including motorcycle helmets, motorcycle gloves and glasses.

Of course, you should stop using the device while experiencing irritation. However, if you haven’t, Facebook says that you can continue to use the device and ask for silicone cover.